Responsible Gaming at kp99

01 Our Commitment to Safe Play

kp99 was built around a simple belief: online gaming should be an enjoyable leisure activity, not a source of financial stress or personal harm. We are committed to providing every player in Bangladesh with a safe, transparent, and controlled gaming environment — one where the fun never comes at the expense of your wellbeing.

Our Responsible Gaming programme is not a checkbox exercise. It is a core operational pillar of kp99, embedded into our platform design, our player monitoring systems, and our customer support protocols. From the moment you register an account to every session you play, kp99 actively works to ensure that gaming remains a positive experience for you.

This page explains the tools and resources we provide, the policies we enforce, and the support channels available to you if gaming ever begins to feel out of control. We encourage every kp99 player — whether you are betting on BPL cricket matches, spinning slots, or playing live casino games — to read this information and familiarise yourself with the protections available to you.

02 18+ Age Restriction Policy

Gambling is strictly for adults. kp99 enforces a minimum age of 18 years for all registered players. This policy is non-negotiable and applies to every player regardless of location within Bangladesh, account type, or game category.

How kp99 Verifies Age

During the registration process, players are required to confirm that they are aged 18 or above. kp99 further verifies age as part of our Know Your Customer (KYC) process, which may require you to submit a copy of your National Identity Card (NID) or other government-issued photo identification. Any account where the player cannot confirm they are 18 or older will be suspended pending verification, and any winnings accrued during an unverified period may be withheld.

Underage Access Prevention

kp99 takes the prevention of underage gambling seriously. We actively use technical controls, registration checks, and ongoing account monitoring to identify and remove underage players from the platform. If you believe an individual under the age of 18 has gained access to a kp99 account, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

03 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. kp99 encourages all players to periodically reflect on their gaming behaviour and take honest stock of whether it remains within healthy boundaries. The warning signs below are commonly associated with gambling that has moved from recreation to a potential problem.

Common Warning Signs

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Neglecting work, family responsibilities, or personal relationships because of time spent gambling.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Feeling anxious, irritable, or restless when you are unable to gamble or when you try to cut back.
• Hiding your gambling activity from people close to you, or being dishonest about how much you are spending.
• Using gambling as an escape from stress, depression, anxiety, or other personal difficulties.
• Failed repeated attempts to set limits on your gambling or to stop altogether.
• Gambling taking up a disproportionate amount of your mental energy, even when you are not actively playing.

04 Deposit Limits

One of the most effective tools for staying in control of your gambling spend is a deposit limit — a cap on how much money you can add to your kp99 account within a given time period. kp99 provides flexible deposit limit options that you can configure to match your personal budget and gaming habits.

Available Limit Types

kp99 offers three deposit limit periods, which can be set individually or in combination:

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a 24-hour rolling period.
• Weekly Deposit Limit: The maximum total you can deposit within any 7-day rolling period, providing a broader budgeting horizon.
• Monthly Deposit Limit: The maximum total you can deposit within a calendar month — useful for players who prefer to budget on a monthly basis, particularly around pay cycles common among workers in Dhaka and other major cities.

How to Set or Change a Deposit Limit

Deposit limits can be set at any time through your kp99 account settings panel. Reducing a deposit limit takes effect immediately — the lower limit applies as soon as you save the change. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional: it protects players who may be acting impulsively from immediately undoing a protective decision they have made.

05 Time-Out & Session Controls

Sometimes a player needs a short break — not necessarily a full self-exclusion, but a defined pause from the platform to reset and reflect. kp99's time-out feature allows you to temporarily deactivate your account for a set period of your choosing.

Time-Out Periods

kp99 offers the following time-out durations:

• 24 Hours: A short overnight break to step away from the platform after an intense session.
• 7 Days: A one-week pause, suitable for players who feel their frequency of play has been higher than intended.
• 30 Days: A monthly break, giving you the space to reassess your relationship with gambling without a permanent account closure.
• 90 Days: A three-month extended cooling-off period for players who need a longer reset.

What Happens During a Time-Out

During an active time-out period, your kp99 account is fully suspended. You will not be able to log in, deposit, place bets, or access any games. Any pending withdrawals at the time of the time-out activation will continue to be processed normally. Marketing communications from kp99 are automatically paused for the duration of your time-out.

Session Duration Reminders

In addition to time-out features, kp99 displays on-screen session duration reminders at regular intervals during play. These notifications show how long your current session has been active and prompt you to take a break. You can adjust the frequency of these reminders from within your account settings.

06 Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on kp99. It is designed for players who feel that gambling has become, or is at serious risk of becoming, a harmful part of their life. Self-exclusion closes your kp99 account for a substantial minimum period and signals to our systems that you do not wish to be contacted with promotional materials.

Self-Exclusion Periods

kp99 offers the following self-exclusion durations:

• 6 Months: The minimum self-exclusion period on kp99. Suitable for players seeking a medium-term break with a defined review point.
• 1 Year: A full twelve-month exclusion, during which all account access, deposits, and gaming activity are blocked.
• 5 Years: A long-term exclusion for players who need an extended period away from gambling. At the end of 5 years, the account remains closed unless you actively request reinstatement after a formal cooling-off process.
• Permanent: A lifetime self-exclusion that closes your kp99 account indefinitely with no option to reopen it. This option is available for players who have decided that gambling is not right for them in the long term.

What Happens When You Self-Exclude

When you activate self-exclusion on kp99, the following actions are taken immediately: your account login is disabled, all deposit methods are blocked, any outstanding promotional bonuses are forfeited, your account is flagged in our systems to prevent re-registration, and all marketing communications are permanently ceased. Any balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, or bank account) within 5 business days.

How to Request Self-Exclusion

Self-exclusion can be requested at any time by contacting kp99 support via live chat or by emailing the address published in the Contact & Support section of our website. Our support agents are trained to handle self-exclusion requests with care and without judgment. All self-exclusion requests are actioned within 24 hours of receipt. You do not need to provide a reason for your request — your decision is respected without question.

07 Support & Help Resources

If you feel that gambling is becoming a problem for you or for someone you care about, reaching out for support is the most important step you can take. kp99's support team is available 24/7 and is trained to discuss responsible gaming concerns in a confidential, non-judgmental manner. Beyond our in-house support, we encourage players to make use of the broader support resources outlined below.

kp99 In-House Support

General Guidance for Players Seeking Help

If you feel that your gambling is out of control, kp99 recommends the following immediate steps:

1. Activate a time-out or self-exclusion on your kp99 account right now by contacting our live chat support.
2. Speak to a trusted friend or family member about what you are experiencing — social support is one of the most effective factors in recovery.
3. Seek guidance from a qualified counsellor or mental health professional who has experience with behavioural addictions.
4. Consider contacting a reputable helpline in Bangladesh that provides support for gambling-related issues.
5. Remove gambling-related apps from your devices and consider using internet filtering tools to block access to gambling websites during your recovery period.

08 Protecting Minors

kp99 is committed to ensuring that no person under the age of 18 is able to access or use our platform. Beyond our own technical and verification controls, we recognise that parents and guardians play a vital role in preventing underage access to online gambling services.

Advice for Parents and Guardians

If you share a device or computer with a person under the age of 18, we strongly recommend the following precautions:

• Never share your kp99 login credentials with anyone, including family members. Your username and password are personal and should be kept strictly confidential.
• Log out of your kp99 account completely after every session — do not leave the session open in a browser tab or on a shared device.
• Use device-level parental controls and content filters to restrict access to gambling websites on any device that minors use.
• Consider using internet filtering software that blocks gambling-related content by category — many of these tools are available free of charge and can be configured easily on most devices and home routers.
• Educate young people in your household about the risks associated with gambling, including the legal age requirement, to build awareness and reduce curiosity-driven access attempts.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has accessed a kp99 account — whether your own or someone else's — please contact kp99 support via live chat immediately. We will investigate the matter urgently and take all necessary protective action. Prompt reporting helps us protect vulnerable individuals and maintain the integrity of our age-verification systems.